Fix My Finances is a licensed Credit Broker and not a Lender

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

Complaints

We aim to provide an excellent service in every single case - but from time to time, things do not go to plan. We take any complaint very seriously and will endeavour to resolve it quickly in every case.

If you decide to register a complaint, please contact us at complaints@fixmyfinances.co.uk.

Alternatively you can write to us at

The Affiliate People Ltd
Suite 408-9
Britannia House
1-11 Glenthorne Road
London. W6 0LH.
Company Number: 06903071 registered in England and Wales.

Our directors will look into your complaint. If necessary, we will get in touch with you for further information. The points you raise will be investigated fully and our directors will review the details of your complaint carefully. Once this investigation and assessment has been completed, you will then be contacted and we will provide you with a written response to confirm our decision. We will endeavour to do this within 4 weeks of receipt. However, if we have been unable to complete our investigation within 4 weeks of receipt of a complaint we will then write and provide you with an update. Our intended maximum response period for our final written response is 8 weeks from receipt of a complaint. We will provide you with a further update at that time.

If we believe that you have suffered financial loss caused by our handling of your affairs, we may, at our discretion, offer you financial redress or some other means of restitution. If we do not believe that we are to blame for the circumstances specified in your complaint or if we do not consider that you suffered financial loss as a result of our actions, we will confirm that to you in our response. If appropriate, we will also tell you what steps we will take to address the situation - and what steps we will take to ensure it does not happen again. Clearly, we always want to resolve any concerns you raise with us.

If we are unable to resolve your complaint within eight weeks of receipt, or you are not satisfied with our response to your concerns, you may be eligible to submit details of your complaint to the Financial Services Ombudsman.

Their contact details are:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
0300 123 9 123 or 0800 023 4567
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk

A 3 MONTH TERM LOAN OFFERS A SHORT TERM FINANCIAL SOLUTION AND SHOULD NOT BE USED AS A LONG TERM SOLUTION.

IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY.

Fixmyfinances.co.uk does not make loan or credit decisions and is not a lender. Fixmyfinances.co.uk matches customer’s finance applications with lenders and brokers in our database depending on the information provided allowing customers to make multiple applications to a number of loan providers via a single online form. The completion of the application form does not guarantee approval of finance. The loan amount will vary depending on the lender or broker who accepts the application within our database. Finance may not be available to every customer. Any information on this website should be taken as opinion only. Fix My Finances does not charge customers a fee for using its broker services, but it receives a commission from lenders or other brokers if a customer enters into a consumer credit agreement with a lender or broker following an introduction through this website.

*The loan amount and interest rate you are offered is subject to lenders requirements and approval. If accepted by a lender, a full credit check will be carried out. If we are unable to find you a loan we may offer you an alternative product.

Most loans under £2,000 can be paid into your bank account within one hour. However not all of our lenders offer this service and some may not pay straight into your bank account. Subject to lenders requirements and approval or your banks policies and procedures.

Short Term Loans Representative 305.9% APR Representative example: £400 borrowed or 90 days. Total amount repayable is £561.92 in 3 monthly instalments of £187.31. Interest charged is £161.92, interest rate 161.9% (variable)

Personal Loans Representative 51.1% APR Representative example: £2,000 borrowed for 24 months. Total amount repayable is £6,512.44 in 24 monthly instalments of £271.36. Interest charged is £4,512.44, interest rate 112.8% (variable)

Fix My Finances is a trading style of The Affiliate People; a company registered in England and Wales, registered number 06903071 and registered office address Suite 408-9, Britannia House, 1-11 Glenthorne Road, London. W6 0LH. For further details click here click here. The Company is duly registered with: The Data Protection Act, 1998 Reg. No: Z259836X;

The Affiliate People Ltd (Financial Conduct Authority register number 724835) is an appointed representative of Ingard Financial Limited which is authorised and regulated by The Financial Conduct Authority under Register number 450731.